Frequently Asked Questions
Below you will find a list of some of our most asked questions about our Wood Photo Prints
shimlee.™ is a family owned and operated business located in Edgewood, Iowa that uses real North American hardwood. For over 30 years, shimlee’s parent company, Kendrick Forest Products, safely harvests timber while ensuring re-growth. After the lumber is processed, shimlee.™ signs are made by our craftsman before they receive the print that you provide. At shimlee.™, we use the industry’s best equipment to ensure a high quality product. Your photos are printed using ECO-UV ink to produce high quality graphics that are durable, vibrant, and beautiful.
We are proud to be made in the USA.
shimlee.™ is produced using North American hardwoods, locally sourced and sustainably harvested.
shimlee.™ printed photos on wood have a warm color tone, vivid colors, and crisp detail. The wood grain shows through the lighter and white areas of the image. On products that have a natural wood background, the lighter tones in your photo will show the wood grain of the shims. Darker and colorful images use more ink and show less wood grain through the images.
We do not print white ink as an underlay except for our Walnut Framed Photo Prints.
By responsibly harvesting trees we use the bi-product from the logs for rail road ties, cabinets, home decor signs, shimlee.™ photo prints, mulch, compost, sawdust, and much more. There is no part of the tree that goes to waste and by working with like-minded people we are able to continue to responsibly harvest trees. We encourage you to take a tour of our facility, that explores the process from start to finish. We hold ourselves environmentally responsible and strive to practice our profession in an environmentally safe manner. In doing so, we continually improve our process to achieve minimal waste and we use vendors that have that same mentality.
The higher the quality of picture, the better it will look when it is printed. We gladly print photos from cell phones. Our website is set up to refuse low quality images in certain sizes. So upload in confidence that your prints will look wonderful!
You can also email the image to our team and they will gladly take a look and recommend a size for printing: [email protected]
We have noticed problems with iPhone "live" photos that are saved as a .HEIC file.
You may also receive a message on the product page that says your photos are too small. (read next below)
Each of our photo uploaders has a setting that detects if you photo is at enough quality for the size print that you are interested in. There are two warning signs to watch for.
The first being a yellow quality image that shows up under the print with a recommended pixel size. This means that your image file is the right size, but may print with a lower quality. It is usually a good idea to go to the next size smaller for the best quality.
Image is too small means that it will not even allow the image to upload to the wood photo size you are trying to upload. The size of the file and quality are too low for this print. Please select a different smaller size or email the photo to the Shimlee team and they can recommend a size or offer editing services: [email protected]
ornament - 369x369 pixels
4x4 product - 351x351 pixels
6x6 product - 441x441 pixels
5x7 product - 369x513 pixels
8x10 product - 585x729 pixels
10x14 product - 729x1035 pixels
12x12 product - 873x873 pixels
11x14 product - 801x1035 pixels
12x24 product - 873x1737 pixels
16x16 product - 1161x1161 pixels
16x20 product - 1161x1449 pixels
16x28 product - 1161x1737 pixels
20x20 product - 1449x1449 pixels
12x36 product - 873x2592 pixels
24x24 product - 1737x1737 pixels
24x36 product - 1737x2601 pixels
30x40 product - 2169x2889 pixels
From Computer: Right click on the file of the picture, select “Properties” then select the Details tab. Scroll down until you see the image section with the dimensions (width and height) listed, it should show the pixel sizes of your image.
From iPhone: click on ⓘ (i in a circle) and view image details with the dimensions (width and height) listed, it should show the pixel sizes of your image.
From Phone: click on three dots, select details, view and look for the dimensions (width and height) listed, it should show the pixel sizes of your image.
No, all photos must be sent to us in a digital file. However, most printing service stations do offer a scanning service, allowing you to get a digital copy of your image which you can then use to create your own shimlee.™
You may also stop in at The Markket in Edgewood, Iowa and they can scan in your media on their high resolution photo scanner.
Yes. We offer touch-up and photo fix options that you can choose when creating your shimlee.™. Check out the product page of each photo print and see the price add-on for each edit.
Our touch-ups include:
Remove Sunburn, Blur Background, Remove Wrinkles, Remove Blemishes, Whiten Teeth, Remove Shiny Spots, Red-eye Removal, Black & White, Sepia, Remove Test, and Remove Background
Yes. We do offer custom sizing. We are limited to some long sizes due to material limitations, but are happy to subsite material to still achieve your imagery goals. Custom pricing and design fees apply.
Start with our form to get connected on a custom project!
Yes. We do offer custom designs. If you can imagine it and give us enough details, we have yet to find a project we couldn't handle or create. Custom pricing and design fees apply.
Start with our form to get connected on a custom project!
We understand that wood grain isn't everyone's idea of a great picture and we have an option with a crisp color and still a part of the wood print family. Walnut Frame Photo Prints is the perfect product for images printed on wood and framed in wood without the wood grain.
Although majority of our photo prints are made of wood shims built together that create seams, we understand that some may like the look of one solid piece to capture their moments. Our Wood Circle Photo Prints are made of one solid cut piece of wood and do not feature any seams or lines in their print.
Our standard production time is 2-5 business days. All orders placed before noon (12PM) CST will count for that day’s production. If your photo requires any editing, your production time may increase. Custom orders production time will begin after design approval. Production time does not include shipping. Our average shipping time is 1-3 days.
Yes. We often have rushed funeral pieces or memorials that need done before a wake. Please call us at (563) 928-6437 to place an order for a rush order.
Also watch for our holiday cut-off times due to shipping timelines our of our control.
Most shimlee.™ sizes do not need a hanging mechanism to hang securely on a wall. Those that do not require a hanging mechanism may be hung from the top frame of the print. Shimlees that are 16x20 or 20x16 and larger as well as Shimlees with no framing like the staggered, come with a wire attached to the back for hanging purposes. Shimlee's also look great free standing (depending on size and if on a secure surface) or leaning.
Each shimlee. ™ is produced from hardwood lumber. It has been kiln dried to minimize shrinkage and expansion. Having said this, wood is like a sponge and will take on and give off moisture based on the humidity in which it is placed. Small separations between the wood planks can occur when the air is dry like in the winter without a humidifier, and they may swell back up in humid conditions like the summer without air conditioning or dehumidification. Wood is also photosensitive and may change slightly in color with exposure to light. These changes in the wood are natural and part of the charm of having Real Moments on Real Wood ™.
We offer a convenient pick-up option for our local Iowa residents in Edgewood, Dyersville, Vinton, and Muscatine. Select which location you would like at checkout and receive a phone call when your prints are bagged up and ready to go.
200 N. Locust Street
Edgewood, IA 52042
Just For You
609 16th Ave SE
Dyersville, IA 52040
5837 29th Ave Drive
Vinton, IA 52349
2310 US-61 S
Muscatine, IA 52761
We accept shimlee.™ gift cards at checkout. A blue bubble along the top of the checkout page will allow you to enter your code and apply to the items in your cart. You can view the gift card amount below in the running total of your order before you enter your payment card.
Please note that all gift card codes must include the format: shimlee-giftcard-XXXX-XXXX
We often run holiday specials and awards that include coupon codes. A blue bubble along the top of the checkout page will allow you to enter your code and apply to the items in your cart. You can view the coupon discount total below in the running total of your order before you enter your payment card.
Please note that all coupon codes have additional rules such as which products they can be applied to, expiration dates, how many can be used at a time, etc.