We strive to create the best Shimlee experience for our customers. We don’t want you to like your wood print, we want you to love it!
One thing that makes a Shimlee wood print one-of-a-kind is that there will never another just like it. Every print is influenced by the tone and grain of the wood. Due to the individualistic nature of printing on naturally sustainable North American hardwoods, each Shimlee wood print will be unique. We understand that not everyone will like the tones or wood grain that printing on wood adds to an image. However, each Shimlee is custom and made to order; therefore, we will not offer reprints, returns, or refunds for wood grain or wood tone issues.
The Shimlee Quality Assurance Team does their best to ensure the images we receive are of high enough quality to print on the selected size boards by having resolution minimums built into the website. Each Shimlee is custom and made to order; therefore, we will not offer reprints, returns, or refunds for prints where the printed image is not of sufficient quality in the perception of the customer due to the quality of the image submitted.**
Please make sure you triple-check your submissions for any errors with imagery, resolution, cropping, missing or incorrect information, capitalization, mistakes, and typos because these errors do not qualify for reprints, returns, or refunds.
Any customer that is not completely satisfied with their original order will have the option of receiving a reprint for a reduced price through customer service.*
*After 14 days of delivery, the Shimlee Return Policy is not applicable and orders cannot be returned or refunded.
**If you have a question about resolution, we recommend printing your photo on paper in the same size you are planning to order. This will not show wood grain, but will show the quality of resolution. If you have additional questions, please email us at [email protected] and we will do our best to provide you with our opinion. If you choose to order, after receiving our opinion, you will still be liable for the print that was submitted and we will not offer reprints, returns, or refunds for prints that do not fall under our Shimlee Return Policy.
***Please note: All sales are final on stock/licensed artwork or custom sized products.
If there was an error in production or shipping of the order that we determine to be Shimlee’s fault, we will replace the print at no charge to the customer.
If your Shimlee was damaged during transit, you will need to take a photo of the damaged product and/or damaged packaging and email photos to [email protected] within 14 days of receiving your print. From there, we will be in touch with you and correct the issue. Upon contacting us, further details on replacement procedures will be provided.